Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
If you don’t know what your tracking number is or if you're having difficulty tracking your package, feel free to contact our customer service department for assistance.
If you can't track your order using the tracking number provided:
1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.
Item(s) becomes unavailable after your order was placed. Difficulty in processing your payment information. Inability to ship to the address provided. If you have questions or would like to place a new order please contact us
If you decide to cancel your order you can contact our customer service department and they will assist you with the cancellation process.
Step 1. Search or find the product you like according to the category page;
Step 2. Select the product specifications and click on "Buy With Paypal" or "More Payment Options";
Step 3. Fill in the address information and choose a payment method.
Step 4. Go to the payment platform to complete the payment.
1. If we ship from our US warehouse, the shipping time will be 1-3 Bdays.
2. If from our China warehouse, it will be 3-6 Bdays.
3. Customized wigs all shipped from China warehouse, it will take an additional 3-4 preparing days.
Thank you for your understanding.
We do have FedEx, DHL, UPS, Dpex,GES for shipping. If you have any question,please contact our customer service.
We offer free shipping except for remote areas. If shipping fees apply, we will contact the customer directly.
We accept the following payment methods: Credit cards: VISA, MasterCard, Paypal, Afterpay, Klarna, and American Express.Please note that the cardholder must have access to online banking.
Sorry, we do not support check payments at this time.
Go to the log-in page and then click "Forgot Password" and we'll send you an email and you can reset to your own password.
Yes, we advise you to find your stylist to help, much professionally. For the fake scalp wig and U/V part wig, you don't have to bleach them, both of them are very natural and knots invisible.
The differences are more apparent in the hair's reaction to water, heat or air drying. For longer lasting curls on any of the hair, it is recommend to roller set hair with a hair setting lotion.
Brazilian Hair is silkier and shinier in texture than Indian Hair. The Straight textures are not bone straight but tends to curly beautifully at the end. This hair holds curls very well and tends to hold curls longer than Indian Hair.
Peruvian Hair is a little coarser and thicker in texture than Indian and Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures.The curly texture becomes more curly when wet or washed.
Malaysian Hair - Malaysian hair at first can appear excessively shiny but after the first 2-3 washes the shine lessens considerably to take on a more natural appearance. Curls will not loosen or drop with time but maintain their form for the entire day. No product isrequired to maintain the curl. Malaysian hair is also softer and silkier in texture than Indian hair.
Indian hair tends to dry into a beautiful wave which ranges from a slight wave to very wavy, although it straightens and curls very easily
Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Yes. usually, that can be dyed below into #27 brown color. As a general rule, it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
The the refund caused by order cancellation, refund agreement or Mediation will be processed instantly from MEGALOOK account. However, it may take 7-10 business days for it to display on your credit card statement.
